To contact us, please use the chat widget located in the lower corner of the website. If this chat widget is not visible, it is possible your VPN or adblocker is blocking it.
Please unblock any connections from tawk.to to make it visible on this page.
For the app download link and activation information, please see the Download Instructions page. You must be logged in to view it.
Your app Username/Password and Provider ID can be found on this website under My Account > Dashboard
You can also click on your most recent Order and then scroll down to see activation codes.
If you're unable to use the app, try the following.
Firestick:
1. Open the app
2. Press the back button on your remote
3. Click on provider ID and change it from 455 to 836.
4. Press Submit until you get back to screen with username and password.
5. Press back twice on your remote and exit the app.
6. Open the app again and you will login automatically.
7. If it does not log you in automatically, use the TV Subscription User Name as your username and the TV Subscription Password as your password in the app.
Phone:
1. Open the app and it will ask for Provider ID, username and password.
2. Change the provider ID
3. Click submit (leave username/password blank)
4. You will be logged in automatically
Still not working? Try this:
Step 1: Clear app data of the app. (Firestick YouTube video)
Did this fix it? If not, try the next step.
Step 2: Reboot your device. On Firestick this means unplugging it from the power in the wall and then plugging it back in.
Did this fix it? If not, try the next step.
Step 3: Uninstall/delete the app from your device. Then install it again. (Firestick YouTube video)
Did this fix it? If not, try the next step.
Step 4: Contact support. Do this using the chat widget at the bottom-left of this website.
Note that your adblocker or VPN may be blocking the chat widget.
It is powered by Tawk.to so make sure any connections to tawk.to are unblocked so you can reach us.
You may need to factory reset your device, but contact us before doing this.
Your app Username/Password and Provider ID can be found on this website under My Account > Dashboard
Click on your most recent Order and then scroll down to see activation codes.
